Zales in Wesley Chapel, FL Open now

Reviews about Zales

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  February 20, 2019, by K. D.
  My experience here has been awful. My husband usually drops off my wedding rings to get them rerhodium plated every few months so I'm not usually there for drop off or pick up. We've never had a problem until I decided I wanted my engagement and wedding ring saudered together and since then it's been absolute Hell. We've had to deal with Lisa from square one with this request and it took her FOREVER to find my name and info in the computer. A typical easy process that has always been smooth sailing took easily 45 minutes in that store with her just to get this request completed. When we came to pick them up they were a size smaller! My rings have always been sized at an 8.5 ring, but when they returned they were a 7! She acted shocked and confused, that took another 45-60 minutes to figure out what size I needed to send it back which was of course an 8.5. We returned today to pick the rings up and yet again took her 30 mins to find my info in the computer. She was squinting to look at the computer and my rings the whole time, it's like she could barely see! I finally asked the other stores clerk to help and she was able to take care of it to find out I'd need a size 9 instead?? At least she was nice and more helpful, but this has been so frustrating! No apologies made by Lisa, just looks of confusion and bewilderment! Amy, the one that helped apologized for something that wasn't even her fault. I am hating this place, why am I having to wait months to get my rings back because they keep needing to resiz me to send them back out!?!? Argh! Lisa should NOT be working there and I refuse to have any interaction with her regarding any service again! Very frustrating experience and so very unhappy about these unnecessary mishaps that I've had to deal with!